Manufacturers

Privacy policy


This Privacy Policy sets out how Energytherm uses and protects any information that you give Energytherm when you use this website.

 

Energytherm is committed to ensuring that you privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.

 

Energytherm may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.

 

WHAT INFORMATION DO WE COLLECT ABOUT YOU?


We will collect information about you when you, place an order for products or services, request further information from us or if you wish to contact us. The type of information we may collect includes your name, postal address, job title, e-mail address and telephone number so that we can contact you accordingly.

 

The information we collect will also be used to help us review, develop and improve the products and services we offer.

 

HOW DO WE USE THE INFORMATION WE COLLECT ABOUT YOU?


We may use the information provided by you:

• To process your order or manage your account (if applicable)

• To contact you for your views on our services

• To notify you about important changes or developments to our site or services

• To provide a more personalised online experience

• For record keeping purposes

• To keep you informed about our products and services that we offer

• For market research purposes, on an anonymous basis to track activity on our site, to publish trends  and/or to improve usefulness and content.  We may use this information to customise the website accordingly to your interest.

 

We only retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so. We are required to keep some records for a longer period of time to meet our legal obligations.

 

If the email address you have provided to us is a corporate email address, we may contact you at any time to let you know about our products and services.

 

However, you will be able to let us know if you no longer want to receive material from us each time that you receive a communication by following the link to unsubscribe.

 

SECURITY


We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure that information we collect online.

CONTROLLING YOUR PERSONAL INFORMATION

Information that we acquire from or about you will be treated as confidential and will not be disclosed, other than in the normal course of performing services on your behalf, unless your consent has been obtained, the information is required by a court of competent jurisdiction or it is already in the public domain. It may be disclosed to regulatory bodies for the purposes of monitoring and/or to our internal group compliance function for monitoring with any regulatory rules or codes. It will be necessary to verify who you are, through a series of questions, and that you have a right to discuss the details of a specific client, before any confidential information can be divulged.

 

We may pass on any information you provide to us to other companies in order to advise you of products and services that you have expressed an interest in, to obtain quotations, process your application, or to obtain information that you request. We will keep your records for indefinitely. Except for the reasons described above we will not pass the information supplied to any third parties without your consent.

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us on  info@energytherm.co.uk

 

If  you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

To opt out of our mailing list and have your information deleted from our database, please undertake the following; send an email to info@energytherm.co.uk  with the subject "Removal from the mailing list".  In this email please detail all email addresses you wish removed/deleted. We will then delete all your information from our database.


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